Rules of Play
You must pre-book your visit: Bookings can only be moved/ammended with a min 24hrs notice period piror to the booking time and date. Its only the date that can be moved not the time.
We’ve restricted our visitor numbers to provide even more space for you to enjoy a socially distanced visit at Adventure Kidz. Before you visit you’ll need to make sure you’ve pre-booked the date and session time of your arrival.
Pre-booking means we can control visitor numbers, track and trace and have a safe, friendly environment for you and our staff.
On arrival – entry
Please practice good social distancing etiquette whilst queuing to enter the attraction. To ensure customers are safely spaced inside the venue we may hold customers in the queues for slightly longer than usual.
On entry into Adventure Kidz a mask can be worn by adults if you wish.
Food and Drink
Instructions for ordering food and beverages will be clearly signed.
Please social distance and wear a mask (if you wish) when queuing to the counter.
Eating – Seating arrangements
We have organised our tables so that social distancing from other visitors can be maintained. When you are not eating and drinking a masks can be worn if you wish. All customer be sitting in the yellow/orange or green/blue area subject to the time slot that has been booked, you are not able to sit in a different area. Please respect this and follow our rules to which you have agreed to before booking.
Clean hands
We’ll have additional hand sanitising stations throughout all our building so you’re never too far away from somewhere you can sanitise you and your little ones hands.
On entry into Adventure Kidz you will need to sanitise. Also when you want to enter the soft play you will need to sanitise your hands. When you exit the soft play we kindly ask you to sanitise your hands.
Feeling unwell with any of the following symptoms
We recommend you NOT TO VISIT Adventure Kidz if you have symptoms of coronavirus including; (we cannot enforce this as now the goverment have lifted all restructions)
A high temperature, persistent new cough and/or a loss of, or change to, your sense of smell or taste.
Purchasing a ticket is acceptance of our Rules of Play and Terms & Conditions which can be found on our website for you to read prior to booking. All tickets are Non Refundable. This includes if we are forced to close due to any virus/pandemic or for any other reason by the government body/department including local Council and EHO.
If you need to move a booking this has to be completed a minimum 24 hours prior to your session start time. If you are within the 24 hour period your session cannot be moved due to such short notice. You are made aware of this during your booking of which you have acknowledged to accept these terms prior to completion.
All Registered Child Minders/members must show a vaild registration document to gain the special rates on offer. If you are unable to show this on entrance you will be charged at the standard rate.
Socks Must Be Worn by all Adults and Children at all times while at AK.
Please make sure on arrive you do not bring in any kind of Snacks, Childrens/Adult Food/Lunch Boxes, or Drinks into the building. Other than Liquidised Baby Food which is permitted.
Mask must be worn by Adult’s (18+) whilst in Adventure Kidz unless you are eating or drinking at your table. This is following Government Guidelines.
Young people between the ages of 13 and 17 can only visit when accompanied by both younger children (0-12) and adults over 18.
All sessions are for 2.0 hours, no overstay is permitted. Please have your booking ref number ready at reception.
You can arrive within 5 minutes of the start of your booked time slot. Please note due to COVID-19 safety restrictions, we are not able to permit entry before this time
These conditions set out the basic on which we provide Party Packages and Play. We are Adventure Kidz Limited a company registered in England and Wales under number 7458701 with our registered office located at Montague Place, Quayside, Chatham Maritime, Chatham, Kent, ME4 4QU.
Definitions of words used in these Conditions can be found in paragraph 12 of these Conditions.
- Acknowledgement and Acceptance of Order
No Contract will exist between you and us until we have received a Full Payment. Through payment of this you are deemed to have accepted our play terms and conditions. We reserve the right prior to this stage to decline any request by you for a Play session.
- Payment
Payment for the Play session must be paid in full at the time of booking. Once booked we have a non refund policy. Child Minders need to show proof to obtain reduced rate on offer. If no proof is show you will be charged at the standard entrance rates.
- Site Security
3.1 All people attending a play session must book prior to attending via our online booking system here at Adventure Kidz Ltd.
Age and height restrictions apply on the high ropes you must be 4 years and above and be a minimum 1metre tall. Any children between 1 meter and 1.2 metres must be accompanied by an Adult of 18 years and above at all times.
To avoid any disappointment please read our play session terms and conditions before booking.
Variation by Us
We reserve the right to change the content of any of the Play session
- Cancellation
6.1 Purchasing a ticket is acceptance of our rules of play. All tickets are Non Refundable. This includes if we are forced to close due to any virus/pandemic or for any other reason by the government body/department including local Council and EHO. If you cancel/no show for your play session this is non-refundable.
If you need to move a booking this has to be completed a minimum 24 hours prior to your session start time and can only be moved once from your original date that was booked within ythe same month fo the original booking. If you are within the 24 hour period your session cannot be moved due to such short notice. You are made aware of this during your booking of which you have acknowledged to accept these terms prior to completion. Your booking can only be moved within the month of your original booking.
6.2 Subject to our sole discretion cancellations due to serious illness or other serious factor may be considered (This is not guaranteed) to rebooked without incurring any fees. Evidence may be requested to confirm the above from your doctor/hospital.
7. Rules
7.1 Parking on site within our Car Park. You must not park on any Double Yellow Lines as these are in forced by UK Parking tickets will be issued if you are not parking in the correct bays provided. If our parking is full you are able to park elsewhere on the estate free of charge please read signs for full terms and conditions. Adventure Kidz is unable to reserve any parking spaces it is on a first come first serve basics.
8. Liability
8.1. We do not exclude our liability for death or personal injury arising from negligence or that or our employees.
8.2 We exclude our liability for all and any loss, damage and /or theft that you may suffer howsoever arising and all and any injury, which does not fall within the parameters.
9.Third Party Rights
These Conditions only apply between you and us and no one else is entitled to enforce any provision of these Conditions.
10. Law and Jurisdiction
These Conditions are to be governed by and interpreted in accordance with laws of England. Legal action in connection with these Conditions may only be brought in the courts of England and Wales.
11. Closure of Play Equipment
Adventure Kidz reserves the right to close any ride during trading hours for any reason, without notice and compensation. We will endeavour to inform you of a closure prior to a play/party session only.
12. Definitions
In these definitions the following expressions have the following meanings:
Conditions: The conditions in this contract and changed we make to them
Contract: The contract between you and us authorizing us to provide the Play session in accordance with these Conditions.
Play Confirmation: The confirmation (letter or email) sent to you by us confirming details of your 2 hour play session
Price: The total fee payable by you for the provision of the Play session.
Rules of Play: The rules which apply to playing at the Site and which are attached to these Conditions.
Site: Adventure Kidz Ltd Indoor Adventure Centre.
‘We, us or our’: Adventure Kidz Ltd.
‘You’: The customer who is entering into this Contract on the basic of these Conditions.
You must pre-book your visit
Adventure Kidz Rules of Play
1) All visitors/child minders must register their details via our online booking system prior to entering.(Child Minders need to show ID proof to obtain reduced rate on offer)
All seating areas are coloured coded for each session. Green 10am, 12.30pm, 3pm, or Yellow 9.30am, 12pm, 2.30pm. We cannot Guarantee you will be sitting on the ground floor if you have booked for the yellow session as we have two levels within this area.
You are only permitted to sit in your coloured area. If you are sitting in the wrong area, you will be asked by a member of staff politely to move into the corrcet area as per your booking. Please respect the rules as this applies to all customers regadless of age of children and any disabilities.
2) While Adventure Kidz Limited and its employees attempt to ensure the complete safety of our visitors it is the responsibility of parents/guardians to supervise and accompany children on the site A responsible adult of 18 years and over must accompany all children at all times. Adventure Kidz does not accept responsibility for the supervision of children.
3) An adult is classed as a parent or guardian over the age of 18 and the child/children remain their responsibility at all times when in Adventure Kidz. This is for the safety and security of their children. The above age requirement is imposed upon us from child services, the local EHO and our Public Liability insurers.
4) The parents/guardians must:
• Remain within the building at all times;
• Observe the child to ensure that they are capable of using the equipment safely;
• Explain these rules of play to the children and monitor their behaviour;
• Know where their child is and make sure the child knows where they are at all times
5) All height and age restrictions in all areas imposed by the management must be adhered to.
6) Older Children can be admitted at the management’s discretion but will be charged at the Child rate of 4-12 years.
7) Abusive/aggressive or any other type of behavior deemed to be unsuitable towards Adventure Kidz staff; management or any other member of the public from either adults or children will not be tolerated under any circumstances. Visitors may be asked to leave the centre with a warning placed on their records if they have an annual pass, Adventure Kidz management also reserve the right to enforce a total ban. Should members of the public witness any unsuitable behavior from either adults or children they MUST inform a member of staff immediately who will then resolve the situation, as opposed to the public using any verbal or physical intervention themselves. Failure to follow this rule could result in further action being taken by Adventure Kidz Ltd or individual parties involved. In the event of failing to comply with the above the Police may be called to resolve any issues.
8) Children should use the toilet and wash their hands before entering the play area.
9) Leave badges and jewellery with a responsible adult. Spectacles should only be worn if used with a retainer and shatterproof lenses.
10) Please remove shoes before entering the play area. Socks must be worn at all times. In case of a problem, contact reception or a member of staff.
11) Adventure Kidz reserves the right to close any ride during trading hours for any reason, without notice or compensation. We will endeavor to inform you of a closure prior to a party only.
12) Adventure Kidz reserves the right to restrict play sessions. This will be communicated to guests before payment is taken on reception.
13) Age restrictions vary dependent on the play area that visitors are using. These are in place for the safety and enjoyment of all children.
14) Play will be restricted to 2 hours during all sessions times.
15) We recommend to parents that children wear long sleeves and trousers. Clothes should be tucked in at all times. Football shirts and other items of clothing that are made from man made fibres are not recommended and will prevent children from using some of the attractions (Drop Slide) within Adventure Kidz.
16) Clothes with ropes and cords should not be worn in the play area.
17) Please do not play in front of the slide exits or run up/down the slides.
18) No pens or sharp objects may be taken into the play area.
19) It is forbidden to climb on the netted walls or the system structure.
20) Our food and drink is very tasty and reasonably priced. Unfortunately you are not permitted to bring your own. Please observe this rule and save yourself any embarrassment.
21) No food, drink or chewing gum should be taken into the play area.
22) It is forbidden to smoke or play with fire within the play centre.
23) Children who are unwell, or who have been unwell, should not visit the centre for at least 48 hours.
24) Children, who become unwell in the centre, must leave the centre immediately.
25) Children who are unwell should not enter the play area.
26) Balls or other objects should not be thrown at each other.
27) Fighting or bullying will not be tolerated. Guilty parties may be asked to leave.
28) Parents/Guardians know their child’s capabilities and behaviour best and should ensure an appropriate level of supervision to reflect this for well being of the child in their care and must maintain supervision at all times.
29) All children may only use the facility when accompanied by a responsible adult of 18 years and over.
30) In the interest of Health and Safety, please ensure that any food debris that falls on the floor is picked/wiped up as soon as possible. Report any spillages to a member of staff
31) Report all accidents on the day of your visit to a member of staff, to ensure that we can provide any necessary assistance and minimize the potential of reoccurrence. These will be logged and are an important part of on going safety audits.
32) All personal items such as money should be left with parents/careers. Please note Adventure Kidz do not accept any responsibility for any personal belongings at any time.
33) All damages to Adventure Kidz property either accidental or deliberate must be reported to a member of staff.
34) Nappy changing and the use of potties etc. should be conducted in the baby changing room. Place nappies in a nappy bag provided and then in the correct bin provided.
35) For Health and Safety reasons, only food purchased at Adventure Kidz may be consumed on the premises.
36) Report any behavioural concerns to a member of staff. Don’t attempt to intervene yourself.
37) Adventure Kidz Ltd encourages children to play, run free and explore in a safe and stimulating environment. As such, there are inherent risks that are always associated with children playing and having fun together. These include children being exposed to moderate physical activity, tripping, falling and bumping into fixed objects and other children.
Baby and Toddler Area Rules of Play
Please observe the following Adventure Kidz Ltd Rules of Play at all times.
1) Only Babies and Children who are between 0-4 years and under 140cm in height may play in this area.
2) Please remove shoes before entering the play area. Socks must be worn at all times including parents and guardians.
3) Children should use the toilet and wash their hands before entering the play area.
4) Adventure Kidz Ltd has taken into consideration all aspect of play including Sensory Items. Please be aware all Sensory/Play items need to have parents/guardians supervision at all times when being used.
5) The parents/guardians must:
• Remain within the building at all times;
• Observe the child to ensure that they are capable of using the equipment safely;
• Explain these rules of play to the children and monitor their behaviour;
• Know where their child is and make sure the child knows where they are at all times.
6) All children may only use the facility when accompanied by a responsible adult 18 years and over.
7) Children are advised to wear long trousers and long sleeved shirts and must wear socks at all times on the play equipment to minimise risk of personal injury.
8) Children, who become unwell in the centre, must leave the centre immediately.
9) Children who are unwell, or who have been unwell, should not visit the centre for at least 48 hours.
10) Clothes with rope and cords should not be worn in the play area. No sharp objects may be taken into the play area.
11) Leave badges and jewellery with parents/guardians. Spectacles should only be worn if used with a retainer strap and have shatterproof lenses.
12) It is forbidden to climb on the netted walls or the frame structure.
13) Balls or other objects should not be thrown at each other.
14) Please do not play in front of the slide exits.
15) Please do not climb or run up and down the slides.
16) No food, drinks or chewing gum should be taken into the play area.
17) Fighting or bullying will not be tolerated. Guilty parties may be asked to leave the premises.
18) It is forbidden to smoke or play with fire on the premises.
19) In case of a problem, contact the owner or a member of staff. All children must be accompanied by supervising adult/guardians at all times.
20) Adventure Kidz Ltd encourages children to play, run free and explore in a safe and stimulating environment. As such, there are inherent risks that are always associated with children playing and having fun together. These include children being exposed to moderate physical activity, tripping, falling and bumping into fixed objects and other children.
THE BABY AND TODDLER AREA REQUIRES ALL PARENTS OR GUARDIANS TO SUPERVISE IN THE PLAY FRAME WITH THEIR CHILDREN WHILE PLAYING ON ALL OF THE EQUIPMENT
PLEASE DO NOT RUN OR CLIMB UP THE SLIDES
PLEASE REMOVE SHOES BEFORE ENTERING THE PLAY AREA. SOCKS MUST BE WORN AT ALL TIMES INCLUDING PARENTS AND GUARDIANS.
ALL CHILDREN REMAIN THE RESPONSIBLEITY OF THEIR PARENTS OR GUARDIANS AT ALL TIMES
ADVENTURE KIDZ LTD HAS TAKEN INTO CONSIDERATION ALL ASPECTS OF SAFETY/PLAY INCLUDING ALL SENSORY ITEMS. PLEASE BE AWARE ALL SENSORY/PLAY ITEMS NEED TO HAVE PARENTS/GUARDIANS SUPERVISION AT ALL TIMES WHEN BEING USED.
Neither FOOD NOR DRINKS IS TO BE BROUGHT INTO THE PLAY AREA.
Public Liability Insurance for Baby & Toddler Area and SEN Events
We confirm that your insurance policy requires you to comply with your duty of care to ensure that you protect the health, safety and wellbeing of everyone visiting your premises.
In view of the potential risk created by children of different ages playing in the same area, the recommended approach to minimising such risk is that smaller children are segregated from larger children. Restricting areas according to age is considered to be the best approach to achieving safe segregation of children.
Your public liability insurance has been arranged on the understanding that you are following the industry best practice and have a separate area for babies & toddlers and that children over the age of 4 will not have access to this area.
Insurers appreciate that your new sensory play equipment within the baby & toddler area, is something that older children, particular those with special needs, would enjoy. However, as the sensory area is within the baby & toddler area, insurers would not expect you to allow any children over 4 years of age to play with the sensory equipment during normal opening times.
You are required to make reasonable adjustments for the disabled and having set times when children with special needs have exclusive use of the play equipment including sensory area regardless of their age would be considered a reasonable adjustment.
Your insurers will extend your policy to include cover for these events, subject to the premises not being open to the general public during these set times and the parents/guardians being made aware that all areas of the play equipment are accessible to all children attending the session so they are required to fully supervise their children at all times to minimise the risk of harm to their children or others.
Robert Kluth BA (Hons) ACII
Account Director – Theme Park & Leisure Attractions
Arthur J. Gallagher Insurance Brokers Limited
Portmore House, Yeoman Park, Test Lane, Southampton, SO16 9JX
Tel No: 023 8066 3754 Website: www.ajg.com/uk
Arthur J Gallagher Insurance Brokers Limited is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909
Quad Bike Rules.
1) Parents/Guardians must explain the Quad Bike rules to their child/children before use and monitor their behavior to make sure of their own safety and others
2) Parents/Guardians must remain with their child/children whilst using the Quad Bikes at all times
3) Parents/Guardians must observe their child/children to ensure that they are capable of using the Quad Bikes safely
4) Children may only enter the track area with a Parent or Guardian present at all times
5) Riders must be seated at all times
6) Riders must keep their hands on the handlebars at all times
7) No standing on the seats at any time
8) Riders must not Bump/Hit/Ram the Quad Bike in front of them. These arenot Bumper Cars/Bikes
9) Riders must travel in a clockwise direction around the track following the white arrows
10) Children/ Parents/Guardians must not push the Quad Bikes at any time
11) Riders using the Quad Bikes do so at their own risk
12) Shoes must be worn at all times when using the Quad Bikes
13) Parents/Guardians are responsible for the behavior and wellbeing of their child/children and must maintain supervision at all times.
PLEASE NOTE:
The Adventure Kidz staff supervises the play equipment and helps maximize the enjoyment of the play experience. They are not a replacement for parental supervision. Parents/Guardians should note that whilst every consideration is given for the safety of children using the play centre, Adventure Kidz Limited cannot be held responsible for accidents that occur as a result of children playing on the equipment.
Adventure Kidz reserves the right to close any ride during trading hours for any reason, without notice and compensation. We will endeavour to inform you of a closure prior to a party only.
High Rope Rules.
Adventure Kidz reserves the right to close any ride during trading hours for any reason, without notice and compensation. We will endeavour to inform you of a closure prior to a party only.
Age of Child needs to be 4 Years upwards and a minimum height of 1metre is required to use this apparatus.
Children between the heights of 1metre – 1.2metre need to be accompanied by an adult at all times.
Harnesses are to be put on and taken off by trained staff only.
ENSURE THAT YOUR SHOES ARE CLEAN AND HAVE NO MUD ON THEM. YOU NEED TO HAVE CLOSED-TOED FOOTWARE. OPEN TOE OR OPEN HEALED AND ALSO FLIP FLOPS SHOES ARE NOT ALLOWED. SHOE LACES MUST BE TIED SECURE AT ALL TIMES.
POCKETS MUST BE EMPTY.
NO LOOSE OBJECTS SUCH AS CELL PHONES OR CAMERAS. EYEGLASSES SHOULD BE SECURE. OPERATORS ARE NOT RESPONSIBLE FOR LOST OR MISPLACED PERSONAL ITEMS.
NO GUM, FOOD OR DRINKS ALLOWED ON Apparatus.
Only one participant on an activity at a time except if a child is being accompanied.
No running, jumping, hanging or horseplay. Operator reserves the right to expel participants from the Apparatus if exhibiting this behaviour.
Sling line rope should stay in front of and between your shoulders at all times.
Do not touch the overhead tracking system or tamper with your harness or sling line.
Participant maximum weight is 21 stone. Participant must safely fit in the harness.
Please participate responsibly. YOU must be in good health to use this apparatus. It is not suitable for individuals with: Neck, Back or Heart problems; who have had recent surgery; who are pregnant; or, who have a physical condition that may be aggravated, in any way, by using this equipment.
Privacy Policy
At Adventure Kidz Ltd we are committed to ensuring that your personal information is protected and never misused.
Our Privacy policy explains what personal information we collect, why we collect it, how we use it, the control you have over your personal information and the procedures we have in place to protect your personal information. Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible.
If you have any questions, comments or concerns about any aspect of this policy or how Adventure Kidz Ltd handles your information please email us on info@adventurekidz.co.uk
1 What information is being collected?
We will only ask for or collect the personal information we need to provide and improve the service, products and experiences our customers expect.
You may share with us: your name, address, email address, contact number and payment information.
2 Who is collecting it?
Adventure Kidz Ltd (Reg No 7458701) is the data controller for the personal data. A data controller determines the purposes and means of processing personal data. Our registered address is: Montague Place, Quayside, Chatham Maritime, Chatham, Kent, ME44QU.
3 How is it collected?
Personal data is collected in one or more of the following ways:
– Your use of our social media platforms
– When you make a credit or debit payment
– When you contact us through the website
– When you communicate with us through email or on the phone
– When you pay online for services (Book My Party)
Other Data Collected
CCTV data is recorded and viewed by those members of staff who have access to the system and our outside provider and maintenance company.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. By continuing to use this site you agree to a file being added. This site uses cookie to anonymously analyse web traffic and to allow users to log into the member areas.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to visitors needs. We only use this information for statistical analysis.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
4 Why is it being collected?
The primary legal basis for processing your personal data is contractual, to allow us to carry out the business transactions agreed between you and Adventure Kidz Ltd
In addition we may also process your personal data on the basis of our legitimate interest in carrying out marketing activities and developing new products or services.
5 How will it be used?
Our main reason for collecting and using your personal information is to provide and improve the service and experiences that you expect from us. We use the information you share with us in the following ways:
– To respond to queries and requests
– To communicate with you
– Fire and Safety whilst on site in the event of the building being evacuated
– To provide services and support for our events.
– As long as you’re happy for us to do so, to tell you about services.
– To allow us to improve your experience through customer satisfaction surveys
– CCTV data regarding your whereabouts onsite, should you visit our premises
6 Who will it be shared with?
Most importantly, we never sell your personal information to anyone and only share it as outlined in this Privacy policy or when you ask us to.
We will also share your personal information if we are required to do so by law.
7 How long is it kept?
We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this Privacy Policy, and for as long as we are required to keep it by law.
8 How your personal data is protected
We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly.
We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled.
We also ensure that our staff are adequately trained in protecting your personal information.
9 How can you change the way we contact you about our products?
You can change the way that we contact you in the following ways:
Opt-In/Start Contacting Me
If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an “opt-in”) by:
– Contacting us via email or phone and stating that you would like to receive communications from us
Changing your preferences
If you have previously said that you would like us to contact you (“opted-in”) but would like to change or update the way that we do so, you can update your preferences by:
– Contacting us via email or phone and stating that you would like to change or update the way that we contact you
Opt-Out/Stop Contacting Me
If you want to stop receiving marketing communications from us (sometimes called “opting out”), you can do so at any time by:
– Contacting our office on 01622 719898 stating that you no longer wish to receive such communications
– Using the unsubscribe option included in all our email correspondence (on all marketing and support communications)
– Emailing us on info@adventurekidz.co.uk
11 Your rights
You have the right to access, update and amend personal information that we hold about you. You can also:
– Object to our use of your personal information for certain purposes
– Ask us to limit or restrict our use of your personal information
– Ask us to remove or delete personal information about you
If you would like to exercise any of your rights in relation to your personal information, please email info@adventurekidz.co.uk
If you are not satisfied with our response to your request, you also have the right to refer the matter to the Information Commissioner in the UK. https://ico.org.uk/
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@adventurekidz.co.uk